See How It Works

Exchange Confirmation safeguards online orders when installment is made through Alcaia.com.

Safeguard Your Alcaia.com Orders

Trade Assurance

Have Greater Peace of Mind

If either Item Quality or Boat Date shifts from what you and the provider had consented to in the Exchange Confirmation online request, we will offer you help with arriving at a palatable result, including getting your cash back

Product Quality

On-Time Ship Date

Pro Tip:

The Exchange Confirmation online request is where you and your provider characterize item quality and indicate transport date. If it’s not too much trouble, audit it cautiously, so we can better safeguard you.

Convenient Options

Different installment strategies are upheld, including credit/charge card, Stripe, wire move, Apple Pay, and more to give you adaptability in picking how to pay.

Payment Security

Utilizing most recent innovation, we secure your installment to ensure it gets to the provider securely, and we created Exchange Place to help you track and accommodate the assets stream.

Extended Support

30 days after conveyance, in the event that you are not happy with the item quality, you might demand a discount. We will assist you with examining, intercede, and resolve your case, in addition to repay you when proper. Your web-based request and correspondence records are the premise of discount goal.

FAQ

Find all Frequently Asked Questions in our Help Center

Terms

Read the full Trade Assurance terms of service

Q: Is there a Trade Assurance fee?

Exchange Affirmation is free for purchasers. Gold Providers from USA  should pay an exchange charge addressing between 1%-2% of every exchange, subject anyway to a cap of US $100. There could be no other extra exchange charges.

Q: Can I pay via Stripe and still get Trade Assurance protection?

Indeed. Stripe is currently accessible as a strategy for installment on Alcaia.com. For orders with Exchange Affirmation, you will get security solely after you have finished a web-based installment utilizing PayPal on Alcaia.com.

Q: How do I request a refund?

Assuming provider neglects to transport on time or the item quality shifts from what has been settled upon, you might apply for discount on Alcaia.com in somewhere around 30 days of conveyance. We will examine, intervene, and resolve your case with a plan to accomplishing a palatable result, including discounting the buy if important.