Hot Topics
My Account
Sourcing
Negotiation
Ordering
After-Sales
Self-Service
My Account
Sourcing
- How do I buy on Alcaia.com?
- How can I search products on Alcaia.com?
- How do I add a product to My Favorites?
- How can I find the supplier’s contact information?
- Can I know the product details, such as price, MOQ, shipping fee?
- How do I post an RFQ?
Negotiation
- Should I communicate with suppliers outside of Alcaia.com?
Ordering
- How do I place a Trade Assurance order?
- How do I pay for Trade Assurance order?
- When will I receive my order ?
- How does Trade Assurance protect my online transaction?
- Why was my payment not received in my order after I paid?
- How do I add the inspection service to my Trade Assurance order?
- What are the payment methods and fees of Trade Assurance order?
- When will the supplier ship my Trade Assurance order?
- How do I leave feedback for my order?
After-Sales
- How do I open a dispute for my Trade Assurance order?
- How long does it take for me to receive the refund for Trade Assurance order?
- How do I cancel a dispute for my Trade Assurance order?
- How do I submit a complaint for my offline order?
- How do I return products for my Trade Assurance order?
- How do I check the status of my dispute case?
- What are the payment methods and fees of Trade Assurance order?
- When will my dispute case be solved?
- How do I deal with my Trade Assurance dispute?
Self-Service
- How do I open a dispute for my Trade Assurance order?
- How long does it take for me to receive the refund for Trade Assurance order?
- How do I cancel a dispute for my Trade Assurance order?
- How do I submit a complaint for my offline order?
- How do I return products for my Trade Assurance order?
- How do I check the status of my dispute case?
- What are the payment methods and fees of Trade Assurance order?
- When will my dispute case be solved?
- How do I deal with my Trade Assurance dispute?
Learning Center
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Sourcing on Alcaia.com
Your guide to
Sourcing, Ordering, and Shipping
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Trade Assurance
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